If convenient, we prefer all orders to be emailed. Please email orders to firstname.lastname@example.org. Or you can order through our website at bluebag.com.au/catering.
HOW DO I SET UP A CORPORATE ACCOUNT?
Please email us. In most cases an account can be set up using the information in your email signature.
WHEN DO I PLACE THE ORDER?
24 hours’ notice is appreciated, however we understand that this is not always practical. Our CBD kitchen and delivery vans mean that we are in a position to offer a late/same-day catering service. Please note that we consider a late order to be any placed after 2:00pm for the next day. In these cases the product range available is slightly restricted, depending on what is available on the day, and the time we will be able to drop off any late orders may depend on how busy our delivery vans already are.
IS THERE A MINIMUM ORDER AMOUNT?
There is a $40 minimum order amount for deliveries within the CBD. For deliveries just outside the CBD (including St Kilda Rd, Southbank, Docklands, South Melbourne, Port Melbourne, East Melbourne and North Melbourne) there is a $100 minimum order amount. For areas further out than that the minimum order amount will depend on the destination. In some cases we may be able to supply an order below that amount with the application of a delivery surcharge.
BETWEEN WHAT HOURS DO YOU DELIVER?
We deliver between 8.00am and 3.30pm Monday to Friday. In some cases we may be able to deliver outside these times, please contact us directly for more information.
WHAT DO I ORDER?
For the Gourmet Lunch platters, we suggest 1.5 rounds per person. By default, we will include approximately 20% vegetarian options. Please indicate if you do not require vegetarian options, or if you would like your vegetarian options separated out. We generally cut our sandwiches into 4 points and our baguettes and wraps into halves.
WHAT IS THE DIFFERENCE BETWEEN A ’ROUND’ AND ‘PER PERSON’?
A round is one whole sandwich, baguette, wrap or x2 mini-bagels. As noted, we suggest 1.5 rounds per person as a good amount of food to provide your guests. A single round is $8.00, per person is $12.00.
HOW DO I KNOW WHAT PRODUCTS TO CHOOSE?
You can make your own selection using the Catering Weekly Menu or allow us to do a mixture of our best.
HOW DO I KNOW MY ORDER HAS BEEN RECEIVED?
Once we place your order in our system, we will send you a confirmation email detailing delivery date, time and address. Your confirmation email is your assurance that your order has been entered into our system. If you have not received a confirmation email within 48 hours of placing your order, please contact us.
HOW DO I PAY?
We send a Tax Invoice with each delivery. Payment terms are seven days from the date of delivery. We accept EFT payments, cheque and Visa/Mastercard (also AMEX with a 3% surcharge). In some cases we may be able to offer a Monthly billing option, please email us to discuss.
DO YOU CHARGE FOR DELIVERY?
We do not charge for weekday delivery within the CBD for orders over $40. There is a charge for deliveries outside the CBD based on the destination.
WHAT IS YOUR POLICY ON CANCELLATIONS?
For general orders we will accept cancellations on the day prior by 2:00pm. Depending on the circumstances, we may be able to cancel orders on the same day. This remains at Bluebag’s discretion. For orders containing special requests (including gourmet hot food, bakery items and products not offered for same-day catering), we do require 24 hours’ notice.
HOW WILL MY CATERING BE PRESENTED?
All catering is sent on single-use recyclable platters, or we can send each product individually packaged. (Please note all website photos are only indicative of presentation.)
DO YOU CATER TO SPECIAL DIETARY REQUIREMENTS?
Yes we do, we cater to most common dietary needs including gluten-free, dairy-free & vegan requirements. Please note we cannot guarantee our kitchen is free of allergens such as flour and nuts that may cause severe reactions in extreme cases.
WEEKEND AND PUBLIC HOLIDAY CATERING?
Please contact us to discuss. There is a minimum order requirement, and surcharges may apply.
IS GST INCLUDED IN THE PRICING?
No, all pricing is GST exclusive.
WHAT ARE BLUEBAG CATERING’S OFFICE HOURS?
Our office is open from 8.00am to 4.00pm Monday through Friday.